Frequently asked questions

Purchase Process:
First, add your desired products to the digital shopping basket using the "Add to Cart" function, then complete the transaction through the checkout portal on the cart page.
Financial Data Protection:
Your payment information is fully protected by our PCI-compliant systems, with dedicated digital security professionals monitoring it.
Order Processing Time:
You will receive a shipping notification via email within three business days after the order is successfully verified.
Package Tracking:
Each transaction automatically generates a traceable shipping code, which is visible after purchase.
Delivery Fee Structure:
Delivery costs are determined by variables such as geographical location, and the final fee will be confirmed after entering the address during checkout.
Multi-Product Shipping:
Ordinarily, different products will be shipped separately unless specially consolidated.
Return Policy Details:
You can enjoy worry-free returns, with a full refund available within 30 days, or you can choose a credit option that lasts up to six months. The refund time is usually within 10 business days after receiving the returned goods, depending on the business volume.
Promotional Product Policy:
If the remaining products no longer meet the promotional conditions, the free gifts need to be returned. Failure to return unqualified gifts will result in either a deduction of the corresponding value from the refund or separate billing.
Order Adjustments:
Submitted orders cannot be changed, but unused items are eligible for a full price refund (minus delivery fees).
Extended Assistance:
For operational inquiries, you can refer to our detailed FAQ repository or contact sue3486436@hotmail.com for prompt solutions.